Refund policy

Refund, Return, Exchange & Warranty Policy

7-Day Limited Return Policy & 3-Month Warranty

Thank you for shopping at Klene Store.

We are committed to transparency, product quality, and fair customer service. This policy explains the conditions under which returns, exchanges, refunds, and warranty claims may be processed.

By placing an order with Klene Store, you agree to the terms outlined below.

1. Change of Mind & Incorrect Purchases

Klene Store does not offer refunds or returns for:

Change of mind
Incorrect product selection
Wrong colour, model, or specification selected by the customer
Buyer’s remorse after purchase

Customers are responsible for reviewing product descriptions and specifications carefully before completing checkout.

Returns sent without prior authorization and approval will not be accepted.

2. Sale, Promotional & Clearance Items

All sale, promotional, discounted, bundle, or clearance items are strictly:

✅ Non-refundable
✅ Non-returnable
✅ Non-exchangeable

unless confirmed faulty on arrival.

3. Eligible Returns (Faulty or Incorrect Items Only)

Returns are only considered under the following circumstances:

Item is damaged or faulty on arrival (DOA)
Incorrect item was supplied
Verified manufacturing defect

Return requests must be submitted within 7 days of delivery.

To qualify for inspection and approval, the product must meet all of the following conditions:

Item returned in original packaging
All accessories, straps, manuals, and charging cables included
Product opened for inspection purposes only
Watch must not be activated, paired, logged into, or registered
Item must remain in unused, resale condition
No scratches, dents, marks, wear, or physical damage
Serial numbers and security seals must be intact

Products showing signs of setup, activation, wear, misuse, or handling beyond inspection may be rejected unless confirmed defective after technical assessment.

Items that fail inspection will be returned to the customer at their expense.

4. Damaged or Faulty on Arrival (DOA)

If your item arrives damaged or not functioning correctly, you must notify us within 24 hours of delivery.

Please provide:

Order number
Photos or video evidence clearly showing the issue
Confirmation that original packaging is retained

Verified claims may qualify for:

✅ Replacement
✅ Store credit
✅ Refund (where replacement stock is unavailable)

5. Inspection & Handling Fee

Approved returns that are not related to confirmed manufacturing defects may be subject to a handling, inspection, and restocking fee of up to 10% of the product value.

This fee covers testing, repackaging, and processing costs.

6. Shipping & Return Costs

Return courier costs are the customer’s responsibility unless the return results from our error.
Original delivery fees are non-refundable.
Customers bear responsibility for safe packaging and shipment of returned goods.

Klene Store is not liable for items lost or damaged during return transit.

7. Exchanges

Exchanges are available only for:

Verified defective products
Incorrect items supplied

All exchanges are subject to stock availability.

If the same model is unavailable, customers may receive:

A replacement product
Store credit
Approved refund (where applicable)

Courier fees may apply.

8. Smartwatch Water Resistance Disclaimer

Smartwatches sold by Klene Store carry ratings such as IP67, IP68, 30M, or 50M, depending on the model.

Water resistance applies strictly within manufacturer guidelines.

The following are not covered under returns or warranty:

Salt water exposure
Showering or hot water use
Steam, baths, or saunas
Soap, shampoo, detergents, or chemicals
High-pressure water exposure
Diving or prolonged submersion
Water exposure after impact or physical damage

Water resistance is not permanent and may reduce over time due to wear or seal deterioration.

Moisture damage outside approved usage is considered misuse.

9. Incorrect Items or Missing Accessories

If you receive an incorrect item or missing accessories, please contact us immediately.

We will arrange correction, replacement, or collection where required at no additional cost.

10. 3-Month Manufacturer Warranty

All watches include a 3-month limited manufacturer warranty from the date of purchase covering defects in materials and workmanship under normal use.